Thank you for choosing Bob Marriott's Flyfishing Store!  Here is a list of our Store Policies.  If you have a special circumstance or specific question, we are always available to help.

Store Policies

Service
Providing outstanding customer service is our primary goal and we want to make sure you are pleased with the attention and service you receive from our shop, both in-store and online.  We will do our utmost to ensure that you are provided with the widest possible selection of equipment and materials, every day of the year. 

Our Guarantee
We personally guarantee that every item in our shop and on our website will meet with your full satisfaction.  If, for any reason, you are not fully satisfied, return the item in original condition, within 30 days of receipt and a full refund will be issued. For online orders, please enclose a note with the reason for the return.

Information and Inquiries
Whether it pertains to tackle, hackle or travel, we have a full staff of professionals to give you the best possible service and answer any questions you may have. For information, call (714) 525-1827.

Orders
We strive to process your order in the quickest possible fashion. Our goal is to ship all in-stock merchandise within 24 hours of receipt of your order.

Back Orders and Out of Stock Items 
We try to maintain a complete inventory of all items listed online. If a situation arises where we are unable to fill your entire order, you will be notified to discuss the order status.  We can ship in stock items immediately and back ordered items when they all arrive, or hold your order until it is complete and ship at that time.  Orders with back ordered items will NOT be charged shipping charges a second time, unless it is an international order.

All back orders are given priority when new merchandise arrives at our shop, so your wait should be a short one, usually 7-14 days.  Generally, no back orders will be held longer than 30 days and back orders of less than $10 will be canceled.  

Ordering Information
Internet Orders (www.bobmarriotts.com)
Order from our secure online website. There are several ways to process your order. A secure online transaction is the fastest method and requires the use of a major credit card or Paypal. Or, your order can be provided in a printable format, which you can add payment information to and fax or mail in. You can also use this printed copy to call in your order.

Phone Orders
For your convenience, we have a toll-free number serving the U.S. For orders, call (800) 535-6633. Please have your order and payment information ready when you call. Orders will be shipped immediately upon payment approval.

Payment Methods
We accept all major credit cards and Paypal.  To charge your order to American Express, Visa, MasterCard or Discover, please provide account number, expiration date, CVV2, and billing address. Bank drafts, money orders, personal checks and cash are also acceptable forms of payment. We cannot, however, be held responsible for cash payments sent by mail. Any original gift certificates, vouchers, and coupons you have must accompany your order to receive credit. Faxed copies are not accepted.

For international orders, Paypal is our preferred method of payment.

Sorry, no open accounts, no billing, no C.O.D.s.

Shipping Information
Orders are automatically shipped via Federal Express Ground unless otherwise specified. Expedited shipments are also sent by Federal Express.  In some instances, United States Postal Service shipping methods may be used.  Orders over $100 receive free ground shipping, for orders less than $100 ground shipping is only $7.50.  Free ground shipping does not apply to orders shipping to Alaska and Hawaii.  Shipments to Alaska and Hawaii will be charged actual shipping charges.

Foreign Orders
All foreign orders will be shipped via Federal Express, US Postal Service Express Mail International, or US Postal Service Priority Mail International.  Each country has their own size restrictions for each method.  Therefore the size, and value, of your order will help us determine the most reliable method available. For example, a $1000 order would be shipped using Federal Express or USPS Express Mail International.  We prefer these methods because they have proven to be the fastest and most reliable in our past experience.  A much smaller order may be shipped USPS Priority Mail International in order to keep shipping charges reasonable given the value of the order.  Rest assured, each of these methods may be tracked and insured.  The size and value of your order also determines shipping cost.  For example, we are unable to ship packages over 42 inches in length to Australia via either US Postal Service method.  Therefore packages of this length must be shipped via Federal Express to Australia.

Actual shipping charges are charged on all international shipments. This means you are charged only the actual cost we incur to ship your order. We never mark up shipping charges to make profit.  We receive deeply discounted rates from Federal Express and we pass those rates on to our clients.  We also believe small international orders should not bear the same flat-rate shipping cost as large orders.

All foreign orders require a phone number.

Not all animal products are able to be shipped outside of the United States.

If you still have questions we are happy to help.  Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Promotions and Discounts
Product specials, coupons, manufacturer promotions, and discounts cannot be combined with other offers.  California sales tax paid on rods, reels, waders, and boots over $100 cannot be combined with any other discount.

Defective Merchandise
Most manufacturers will not allow us to enforce their warranty programs. All defective merchandise must be returned to the manufacturer for their inspection. We can only serve as the shipping agent in these matters and are happy to assist.

Repairs
As with our defective merchandise policy, we can only serve as the shipping agent where repairs are concerned. We cannot determine fault, enforce warranties or control the timeliness of repairs. Payment information must accompany all repairs.

Returns
Returns are gladly accepted within 30 days of purchase.  Full refunds will be giving with original store receipt.  Returns without a receipt will be given store credit.  Please return merchandise unused and in its original packaging.  All sales are final on sale and discontinued items.

Note: Flies, feathers, leaders, tippets, book, video (DVD's) and software sales are final with the exception of defective merchandise.